F.A.Q's
1
WHAT IS THE AMOUNT OF BANDWIDTH USED BY THE IPTV STREAM?
Updated H264 technologies are used for our IPTV streams, giving users the highest quality and compression settings available. The sizes of IPTV streams are approximately 8 Mbit. When channels are changed, the H264 protocol might be moderately higher. As such, a 13 Mbit internet connection is the minimum speed required (for HD channels, at least 30 Mbit is needed).
2
WILL I BE ABLE TO WATCH IPTV ON SEVERAL DEVICES SIMULTANEOUSLY WITH A SINGLE SUBSCRIPTION?
You can use your subscription can be used on multiple devices however you can only use one subscription on 1 device at the same time.Still if you need more you can have more than 1 paid subscription at time, all you have to do is contact us or go directly to the offer you want and buy it .
3
HOW LONG DOES IT TAKE TO GET A RESPONSE FROM A SUPPORT TICKET?
Requesting technical support or account activation through a ticket will get a response within minutes via E-mail and Instantly via our Chatbox.
Note: the response time can be as long as 2 hours during peak working times.
4
DO I USE ETHERNET OR WI-FI TO RUN MY SUBSCRIPTION?
We regularly suggest Ethernet connections (device hardware) for optimal resolution and stable network.
5
A MOVIE I’M WATCHING OFTEN BUFFERS. WHY?
We ensure there is no buffering or freezing by updating,running maintenance daily to our Dedicated Servers
But you might rarely endure buffering as a result of high traffic in your region or slow speeds on the internet from your network provider. If buffering issues are persistent, try holding down the “Pause” button for up to 20 seconds before resuming the movie. This most of the time fix the buffering issue
6
WHAT IS IPTV?
IPTV (which stands for Internet Protocol Television). Using internet protocols to access dedicated servers, to iptv service can be used to synchronize telecommunications through broadband connections. In fact, any service that allows packet data can be utilized for IPTV.
Any more questions ?
Get in touch with us if you have any question regarding our service and we will assist you our support service is available 24/7 via Email or Live Chat at WHOPMEDIA just to help !